Lifecycle Support

Installation of new or used ZIMMER AUSTRIA machines is just the start. Our global team of experts in mechanics, electronics, software and technology ensures fast, reliable service on site, coordinated by our central field service management.

With skilled staff in short supply, ZIMMER AUSTRIA supports customers with professional training on delivered machines as well as assistance in process development and optimization to ensure efficient and sustainable production worldwide.

Some challenges require on-site expertise. ZIMMER AUSTRIA provides a team of traveling specialists who quickly support customers with knowledge and experience, ensuring maximum availability and reliable operation of all our machines worldwide.

Many issues can be solved remotely. With guidance from ZIMMER AUSTRIA’s online service specialists, customers fix minor problems themselves – reducing downtime, avoiding travel costs, and ensuring machines are quickly back in full production.

Continuous innovation also affects electronics and requires software updates. ZIMMER AUSTRIA provides machine software upgrades and adapts them to customer-specific configurations and needs, ensuring systems remain efficient, reliable and future-ready.

Operating 24/7 puts high demands on machines and wear is inevitable. ZIMMER AUSTRIA ensures maximum availability with a well-stocked central warehouse and regional emergency stocks, providing fast delivery of original spare parts in tested, certified quality.

Printheads in digital printing face extreme demands with millions of movements per hour. Unlike most disposable heads, FUJIFILM Dimatix Starfire™ used by ZIMMER AUSTRIA are often repairable. Our in-house service restores and maintains printhead performance.